Support

We're here to help.

For any questions, feature requests, or bug reports, email us at arthur@pragmatiq.io. We typically respond within 24 hours.

Common Issues

Notifications not working

Pomino needs notification permission to alert you when sessions end. Go to iOS Settings > Pomino > Notifications and make sure they're enabled. Also check that "Time Sensitive Notifications" is turned on.

Session limit reached

The free tier includes 3 focus sessions per day. Your counter resets at midnight. To remove this limit, upgrade to Pomino Pro ($2.99, one-time) from the app.

Restore a purchase

If you've purchased Pomino Pro and need to restore it on a new device, open Pomino > Settings > Restore Purchase. Make sure you're signed in with the same Apple ID used for the original purchase.

Timer not working in background

Pomino uses scheduled notifications to alert you when sessions end, even in the background. Make sure notifications are enabled. The timer display will update when you return to the app.

Feature Requests

We love hearing ideas. Email arthur@pragmatiq.io with the subject "Feature Request" and describe what you'd like to see.

Note: Pomino is intentionally minimal, so we're selective about what we add.

Bug Reports

Found a bug? Email arthur@pragmatiq.io with the subject "Bug Report" and include:

  • What happened
  • What you expected
  • Your iPhone model
  • Your iOS version

Enjoying Pomino?

If Pomino helps you focus, a review on the App Store means the world to us. It helps other people discover the app.

Rate on the App Store